Privacy Policy

We collect information that is essential to providing our service to you.

Personal Information: When you contact us, we collect your name and email address.
Website Information: We collect your website URL and any details you provide about the malware infection.
Access Credentials: To perform the malware removal service, we require temporary access to your WordPress admin panel and your website’s files (via SFTP/FTP). This is the core of our service.

Your information is used strictly for the purpose of securing and cleaning your WordPress website.

To Provide the Service: We use your website access to analyze, identify, and remove malware, and to implement security hardening measures.
To Communicate with You: We use your email address to send you service updates, reports, and invoices.
For Support: To offer you customer support and answer your questions.

We do not sell, trade, or rent your personal information to third parties.

We treat your website access with the utmost seriousness.

Confidentiality: Your SFTP and WordPress admin credentials are treated as highly confidential information.
Data Deletion: All access credentials are permanently deleted from our systems upon completion of the malware removal service.
No Data Mining: We do not mine, scrape, or collect your website’s content, user data, or any other proprietary information. Our focus is exclusively on malicious code.
Secure Communication: We encourage the use of secure methods for sharing credentials, such as email or secure notes, and we use SFTP for all file transfers.

We will only disclose your information if required by law or if it is necessary to protect our rights, your safety, or the safety of others.

You have the right to:

Know what personal data we hold about you.
Request correction of any inaccurate data.
Request deletion of your personal data. (Note: We may be required to retain certain information for legal or administrative purposes, such as transaction records).

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

If you have any questions about this Privacy Policy, please contact us through our website.